Website Analytics Review
Details
Kennewick, WA
This report reviews the last 30 days of traffic and engagement across Details' two digital platforms: the Wix marketing site and the Square online store. It identifies specific opportunities to increase online sales.
Report Period: March 30 – April 28, 2026
Prepared: April 29, 2026
Platforms: Wix (marketing site) & Square (online store)
Scott Wagoner Business Systems Architect
The Core Finding
Bottom Line

Details is not failing to attract visitors. It is failing to convert them. Over 1,100 people visited the Wix site in 30 days. Fewer than 5 clicked through to the store. The funnel is broken at every step between visit and purchase.

The Conversion Funnel: Where People Drop Off
Paid Social Campaign
Instagram + Facebook ads driving traffic
790
sessions from paid
Wix Website Visit
Land on homepage. 83% leave without clicking anything.
1,135
83% bounce rate
Click to Online Store
Most-clicked "Shop" link. Only 4 clicks recorded.
~4
0.4% click-through
Square Store Browse
Store visits. Down 20% from prior month.
333
↓ 20% month-over-month
Purchase
Completed online orders
≈ 0
No measurable conversion
Wix Marketing Site
Site Sessions
1,135
↑ 95% vs. prior period
Unique Visitors
1,043
↑ 85% vs. prior period
Clicks to Contact
1
↓ 75% vs. prior period
Avg. Session Duration
2m 24s
↓ 7% vs. prior period
Bounce Rate
83%
Worse than 91% of similar sites
Pages Per Session
1.2
↓ 1% vs. prior period
Top Traffic Sources
Instagram (Paid)
532
Facebook (Paid)
258
Google (Organic)
113
What This Means

70% of all site traffic is paid. Stop the ads and the site goes quiet. Organic Google traffic accounts for only 10% of visits, and it dropped 16% this period. There is no sustainable traffic engine right now.

Most Visited Pages
Homepage
1,071
Services
78
Staging
62

94% of all sessions never leave the homepage. The site is functioning as a dead end, not a path to purchase.

Square Online Store
Unique Visits
333
↓ 20% vs. prior month
Page Views
1,822
↓ 32% vs. prior month
Pages Per Visit
5.47
↓ 15% vs. prior month
Notable Detail

People who reach the Square store are browsing. 5.47 pages per visit is a strong signal of genuine product interest. The problem is not the products. Almost no one is getting here, and those who do have no clear path to buy.

Where Square Store Traffic Comes From
detailsstri… (Wix)
~750
www.detail… (direct)
~400
l.instagra…
~90
www.facebo…
~60
Bing / Google
~30
Traffic is campaign-driven, not sustained
Both platforms show sharp spikes followed by drops. That pattern follows paid campaigns. When the boost stops, traffic disappears. There is no organic baseline to fall back on.
Both metrics declined month-over-month
Unique visits are down 20%, page views are down 32%. This is the wrong trajectory for a business preparing for a sale. Without intervention, these numbers continue to decline.
Browsing behavior suggests product interest is real
Visitors who reach the store view nearly 5.5 pages per session. That is a strong signal. The opportunity is to get more people here and to make purchase the obvious next step once they arrive.
What's Not Working
1
The homepage doesn't lead anywhere
1,071 people visited the homepage. 4 clicked to the store. There is no visible path from "I'm interested" to "I can shop." The most valuable real estate on the site is not doing its job.
2
The store has categories. The default landing is 1,119 unsorted products.
Clicking "Shop Now" drops visitors into an All Items view with over a thousand products mixed together. A $8 novelty card next to a $28 stuffed pumpkin next to $95 jeans. Categories exist in the nav, but a first-time visitor has no reason to use them. The default experience creates overwhelm, not a path to purchase.
3
Two platforms create friction and confusion
Visitors navigate from detailskennewick.com (Wix) to a separate Square domain to shop. Every platform handoff creates an opportunity to lose the customer. The two-platform setup also means double the maintenance for a team with no dedicated web staff.
4
Social proof is invisible
Details has a 4.9-star Google rating. That is one of the strongest trust signals a retail business can have. The review widget on the site is broken. New visitors have no way to see it.
5
No organic search foundation
113 sessions from Google organic in 30 days is a very low number for a business that wants to reach customers outside the Tri-Cities. Paid ads stop working the moment the campaign ends. Organic search works continuously. Currently, there is almost none.
6
Clothing is the top seller. It is not front and center.
The homepage most-clicked button says "Shop the newest collection." Visitors want clothing. But the site doesn't lead with it. The visual identity and product hierarchy do not match what actually sells.
Prioritized Action Plan

Ranked easiest to most complex. Items 1–4 can be completed in a single working session with no platform changes required.

# Action Effort
1
Add a prominent "Shop Now" button on the Wix homepage
Replace the text link with a high-contrast button above the fold. Direct path from homepage to store.
Easy
2
Fix the broken Google review widget
4.9 stars is a top-tier trust signal. It is not visible to new visitors. This needs to be live.
Easy
3
Verify and update Google Business Profile category
Ensure the business is categorized as a clothing boutique, not home decor or staging.
Easy
4
Rebuild the homepage to lead with clothing
Clothing is the top seller. The homepage should open with product imagery and a direct path to shop the collection.
Easy
5
Change the "Shop Now" default landing to a category page
The store has categories. The problem is that new visitors land in All Items (1,119 products, unsorted). Route the button to the Apparel or top-seller category instead. Give visitors a curated entry point, not a wall of inventory.
Easy
6
Create a direct campaign path: ad → homepage section → store
Current paid campaigns land people on a homepage with no clear next step. A focused landing section fixes this immediately.
Medium
7
Consolidate to one platform, or embed Square products into Wix
Two options. Option A: eliminate the Wix-to-Square handoff entirely by running everything from one platform. Option B: use Square's embeddable buy buttons to surface products directly on Wix, keeping one URL and one brand experience without a full migration. Option B is faster. Option A is cleaner long-term. Both require a platform decision first.
Complex
8
Build organic search presence for national reach
For a business targeting customers outside the Tri-Cities, organic search is the long-term growth channel. Results take 90–180 days. Starting now matters.
Complex
Next Steps
Where to Begin

Items 1–5 require no platform decision and can be completed quickly. They fix the most immediate conversion problems: the broken review widget, the missing call to action, the homepage that does not lead to the store, and the overwhelming default store landing.

Short Term: Next 2 Weeks
Fix the review widget
Add a visible shop button to the homepage
Check and update Google Business Profile
Rebuild homepage to lead with clothing
Medium Term: Next 60 Days
Fix the store landing. Route to Apparel, not All Items.
Build a direct campaign landing path
Decide: embed Square into Wix, or consolidate platforms
Begin building organic search presence
Context: The One-Year Timeline

The goal is to sell the business in approximately one year in a way that is attractive to a buyer. Online revenue is part of that case. These changes are not cosmetic. They are the foundation of demonstrable e-commerce performance. The sooner the work begins, the more data and proof points will be available at the time of sale.